FAQ

FAQ'S

Who is eligible for service?

Monroe County residents without access to other transportation who need a ride to medical, counseling, or social service programs.

People who:

1) participate in daily programs run by agencies that contract with Medical Motor Service,

2) meet the transportation criteria set by the service agency,

3) have medical appointments and no way to get to them.

How do I know if I can travel with Medical Motor Service?

Most passengers are referred by a medical department, social worker, or agency.

If you have a physical, emotional, or social disability, call us for help finding the right provider to meet your transportation needs.

What does it cost?

The suggested contribution varies according to the trip's purpose or destination. Call us for the current fee schedule.

Medicare and most insurance payments are accepted.

How do I schedule or cancel a trip?

To schedule a trip, call 585-654-7030 during normal business hours. You may schedule a trip as much as six weeks ahead.

To cancel, call 585-654-7030 any time, any day. You may leave your cancellation message on our voicemail system.

I work for an agency that has many clients needing transportation. How do I arrange a Medical Motor Service contract?

Let's talk! Call 585-654-6030 ext. 221