SUMMARY:

This management position is responsible for the day to day operations as well as participating with strategic operational planning.  This position focuses on improving service efficiency, customer service, safety, program oversight and driver supervision. The successful candidate will collaborate with staff to coordinate driver training and testing, vehicle maintenance, and route development. 


 

ESSENTIAL FUNCTIONS:

  • Serve as liaison to assigned programs and program staff.  Plan, coordinate and oversee the routing and daily transportation services for passengers to appointments.  Responsible for establishing and managing processes that result in the safe and timely arrival of passengers to appointments.
  • Gather data and develop reports on service metrics.
  • Follow up on customer complaints or concerns in a timely manner.
  • Responsible for performance evaluations of staff, input on hiring and terminations, and progressive discipline.
  • Provide on-site supervision at accident sites, including on call responsibilities for emergencies on evenings and weekends.
  • Participate in field observation activities with drivers.
  • Must be able to operate and understand windows based computer assisted scheduling and dispatch system, including GPS devices.
  • Advise senior management on program contracts and program development issues.
  • Other duties as assigned

 

QUALIFICATIONS/ATTRIBUTES:

  •  Minimum of five years in a supervisory role
  • College education preferred
  • Commercial Driver’s License preferred
  • Proficient in basic computer operations, including Microsoft Office
  • Ability to work flexible schedule
  • Must be able to balance multiple priorities and accomplish objectives within time constraints.
  • Strong problem solving skills and ability to work under minimal supervision.
  • Excellent interpersonal and communication skills (written and verbal) and a demonstrated ability to solicit necessary information from staff and customers.
  • Demonstrated time management and organizational skills, strong follow through and the ability to communicate positively with a diverse workforce and client base.
  • Ability to analyze data and make service changes.

  

Job Type: Full-time

We Offer:
Competitive Pay
Paid Time Off
Paid Holidays
Life Insurance
Medical Insurance
Dental Insurance

Interested candidates submit resume to:

Medical Motor Service
608 S. Clinton Avenue
Rochester, NY 14620
Fax: 585-295-8031
Email: iharris@medicalmotors.org

Apply Online 

You can start your application online. (Please note that driver applicants must meet the minimum requirements as provided above) 

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Apply By Mail

You can download an application and submit by mail. 

Download Application

Mail to:
Attn: Medical Motor Service - Human Resources
608 Clinton Ave S.
Rochester, NY 14620