To coordinate and assign changes for driver assignments.  Take calls and resolve issues in a timely fashion.  Complete record keeping and clerical functions as assigned.


  • Ensure efficient and timely completion of trip assignments, assigning drivers as operational needs required and updating information in Routematch
  • Re-assign drivers, as necessary, to cover changes in schedules and updating that information in the Routematch system and notifying appropriate managers/scheduling staff
  • Monitoring driver activity for cancellations and availability for trips
  • Answer messages regarding driver call in and relay that information to relevant staff members
  • On off hours and weekends take calls from passengers and assign trip appropriately
  • Handle driver requests for emergency assistance
  • Complete paperwork accurately as assigned


  • Perform any and all duties as assigned by the Operations Manager or Director of Operations that are consistent with this job description.


  1. Education: High School Diploma preferred.
  2. Experience:  One year transporting passengers preferred, six months or more in a dispatching position preferred.
  3. License/Certification: ability to obtain a CDL Driver’s License, Class C or B with a passenger endorsement


  • Ability to interact with passengers, co-workers, and clients in an appropriate and courteous manner
  • Computer skills
  • Able to communicate concisely and make sound decisions
  • Ability to read maps and determine the best route to a destination
  • Ability to operate and communicate over a send-receive radio

Interested candidates submit resume to:

Medical Motor Service
608 S. Clinton Avenue
Rochester, NY 14620
Fax: 585-295-8031

Apply Online 

You can start your application online. (Please note that driver applicants must meet the minimum requirements as provided above) 

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Apply By Mail

You can download an application and submit by mail. 

Download Application

Mail to:
Attn: Medical Motor Service - Human Resources
608 Clinton Ave S.
Rochester, NY 14620