Frequently Asked Questions

Q: Who is eligible for service from Medical Motor Service?
A: Monroe County residents without access to other transportation who need a ride to medical, counseling, or social service programs.
People who:

1. Participate in daily programs run by agencies that contract with Medical Motor Service
2. Meet the transportation criteria set by the service agency
3. Have medical appointments and no way to get to them

Q: How do I know if I can travel with Medical Motor Service? A: Most passengers are referred by a medical department, social worker, or agency. If you have a physical, emotional, or social disability, call us for help finding the right provider to meet your transportation needs.

Q: What does it cost? A: At the forefront of what Medical Motor Service provides is affordability. We work with individuals with diverse incomes to ensure that they receive the transportation they need. The suggested contribution varies according to the trip's purpose or destination. Call us for a current fee schedule.

Q: Does my insurance cover the cost of my transportation? A: Medical Motor Service is a Medicaid-approved transportation provider.  If you have active Medicaid in Monroe County, please call the Medicaid transportation office (MAS) at 288-4680 to schedule your ride with Medical Motor Service as your vendor.  In limited instances, other insurance companies with a transportation benefit may cover the cost of your ride.  Please call us to learn more.

Q: How do I schedule or cancel a trip? A: To schedule a trip, call 585-654-7030 Monday through Friday from 7 a.m. to 5 p.m. You may schedule a trip as much as six weeks in advance. If you wish to schedule a trip for anytime the next day, you can call to schedule it that day until noon. So, for example, if you wish to schedule a trip for Monday, please phone us on Friday before noon.
To cancel a trip reservation, call 585-654-7030 any time, any day. You may leave your cancellation message on our voicemail system if it is after our normal business hours.

Q: I work for an agency that has many clients needing transportation. How do I arrange a Medical Motor Service contract? A: It’s simple – let's talk! Call 585-654-6030 ext. 221