Under the general direction of the Director of Operations, the Operations Supervisor is responsible for overseeing the Call Center and Foster Care Operations.


  • Responsible for all aspects of the day-to-day operations of the call center and foster care, including supervision of staff and drivers.
    Act as point of contact with passengers, customers, and other providers on quality assurance issues.
  • Responsible for contract compliance issues.
  • Responsible for selection, development and performance evaluation of designated staff and drivers.
  • Work with Social Workers on any transportation issues of child clients and arranging visitation times.
  • Ensure that all reports are completed in a timely manner.
  • Participate in development of call center and foster care short and long-term goals.
  • Document, research, and follow-up on incidents and customer complaints.
  • Cost and reconcile weekly reports.
  • Manage the booking of all foster care trip requests
  • Daily interface with Department of Social Services and Child Protective Services. 


  • Education: High School Diploma. Associates degree or higher preferred; a degree in Social Work a plus.
  • 3-5 years of supervisory experience or several years of career progression strongly preferred
  • 2 years program/account management experience preferred
  • Familiarity with child services or agencies and/or transportation a plus


  • Must be able to multi-task, prioritize, and accomplish objectives within strict time constraints.
  • Strong problem solving skills.
  • Excellent interpersonal and communication skills (written and verbal).
  • Demonstrated management and organizational skills
  • Strong follow through and the ability to communicate with a diverse workforce and client base.
  • Ensure concerns of customers and clients are addressed and resolved in a timely manner.
  • Ability to analyze data and make service changes based on outcomes.
  • Extremely detailed orientated and strong organizational skills
  • Proficient in computer applications, including Word and Excel

Interested candidates submit resume to:

Medical Motor Service
608 S. Clinton Avenue
Rochester, NY 14620
Fax: 585-295-8031

Apply Online 

You can start your application online. (Please note that driver applicants must meet the minimum requirements as provided above) 

Apply Now

Apply By Mail

You can download an application and submit by mail. 

Download Application

Mail to:
Attn: Medical Motor Service - Human Resources
608 Clinton Ave S.
Rochester, NY 14620